Travel Buddies (USEZU Co.Ltd) accepts bookings subject to the following
BOOKING AND PAYMENT
Book your tour completing our Booking Form and submitting it to Travel Buddies (USEZU Co.Ltd) with a minimum deposit as 30% of tour payment per person. Once we receive your Booking Form and deposit, we will send you written confirmation of your booking along with details for the payment of the balance. The balance payment should be made prior to the departure date, or may be paid upon your arrival in Mongolia. Payment can be made by bank transfer, international money transfer services or VISA and MasterCard.
The prices of tour packages are accurate and based on the number of clients in the party as indicated on the website. The prices for private/custom tours are accurate as quoted in the tour proposal. There will be surcharge for upgrading accommodations and other services.
CANCELLATION BY CLIENT
Due to all reasons to cancel the tour, a written confirmation is required to be sent to firstname.lastname@example.org. A $100.00 administration fee will be charged on cancellations received at least sixty days prior to departure. If you cancel your booking the following cancellation charges will be made:
59-31 days 30% of total invoice
30-21 days 50% of total invoice
20-8 days 75% of total invoice
7-0 days 100% of total invoice
If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, you will be responsible to pay the extra cost incurred to join the tour.
CANCELLATION BY TRAVEL BUDDIES
On rare occasions, we cancel a tour due to unusual or unforeseen circumstances outside of the reasonable control of Travel Buddies and inform you as soon as reasonably possible. In these circumstances, we will offer you an alternative tour of equivalent or closely similar standard and price at no extra cost, or a less expensive tour, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. Travel Buddies is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Travel Buddies is also entitled to cancel the tour in case of it lacks a sufficient number of participants applied for the specific package tour. Travel Buddies are obliged to notify all travelers of the cancellations at least 30 days prior to the commencement of the tour and reimburse the full amount of the paid service.
PASSPORT, VISA, CUSTOM, CURRENCY, VACCINE, HEALTH REGULATIONS
Client must independently follow the rules and regulations required for travel continuity. Client is responsible for having enough information about passport, visa, custom, currency, vaccine, and healthy regulations. Client is responsible for related expenses by him/herself.
Insurance fee /expenses to cancel travel, health insurance/ is not included in travel payment. We hereby recommend you to purchase full coverage travel insurance from your country of origin. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the tour, including evacuation and repatriation in an emergency, and loss of tour monies through cancellation or curtailment of the tour for insurable reasons. Some travel insurance providers such as Cigna, Aetna, Bupa, AXA, Allianz and AIG, also cover international emergency medical evacuation for Mongolia. Travel Buddies reserves the right to deny booking for travellers who have no insurance or sufficiently covered.
The client acknowledges that there may be a significant degree of personal risk involved in travel and there are dangers inherent in adventure travel generally and considered such risk to health and safety and are willing to assume it, by confirming their booking tour.
Travel Buddies’s responsibility starts at the designated meeting point and time, i.e. when you meet the tour manager or guide in Ulaanbatar. Travel Buddies is not responsible for any damages, expenses, losses, or claims that are due to the fault of any traveller, unforeseeable risks, or a force majeure event.
CHANGES MADE BY TRAVEL BUDDIES
Reasonable changes in the itinerary of the tour may be made where deemed necessary or advisable for operational reason by Travel Buddies while we try our best to operate all tours as advertised. Travel Buddies Tour Operator takes responsibility for informing client about travel cancellation or many changes in travel program as soon as possible.
CHANGES MADE BY THE CLIENT
Client may request any changes that will depend on availability and subject to Travel Buddies approval. Any extra costs incurred in making the change will be charged to the client along with an Administrative Fee. No changes are permitted to any booking within 14 days of departure of the tour to depart.
Any complaints regarding a tour to Travel Buddies agreed to bring at your earliest possible in order to provide Travel Buddies with the opportunity to address such compliant properly. Client agrees to inform the tour guide/leader at the earliest opportunity and they endeavour to solve the problem primarily. In case of no possibility addressing compliant with the tour team, client agrees to contact Travel Buddies office directly. Any complaint made after the tour end must be received in writing directly at email@example.com within 30 days of the end of the tour. Travel Buddies will not accept any liability for claims received after this period. The claims and complaints will be processed in accordance with the Mongolian laws and regulations.
“Travel Buddies” is the trading name of USEZU a private limited company incorporated in Ulaanbaatar, Mongolia with Company Registration No. 5256682
Ulaanbaatar Office registered address: 27-139 #, Altai street, 11th khoroo, Sukhbaatar district, Ulaanbaatar, Mongolia